Company Information: Regrain Aquamarijn 5 5629HC Eindhoven Chamber of Commerce number: 98635344 Email: Thijs@regrain.nl

1. Applicability

1.1 These terms and conditions apply to all quotes, agreements, and service provision between Regrain and the client.

1.2 Deviations from these terms and conditions are only valid if expressly agreed upon in writing (including email) and confirmed by Regrain.

1.3 Any purchasing or other terms and conditions of the client are expressly rejected, unless Regrain has expressly accepted them in writing.

2. Quotes and Formation of Agreement

2.1 All quotes are non-binding and valid for 30 days, unless stated otherwise in writing.

2.2 An agreement is formed by:

• Written acceptance of the quote by the client, or

• Written order confirmation by Regrain, or

• Commencement of work by Regrain

2.3 Regrain reserves the right to refuse quotes without stating reasons.

3. Prices and Payment

3.1 All stated prices are exclusive of VAT and other levies, unless expressly stated otherwise.

3.2 Payment must be made within 30 days after the invoice date, unless other payment conditions have been agreed upon in writing.

3.3 In case of non-timely payment, the client is automatically in default. The statutory commercial interest rate is due on the amount owed from the due date.

3.4 In case of non-payment, all extrajudicial collection costs are for the account of the client, with a minimum of €150.

3.5 Regrain has the right to suspend work in case of non-timely payment until payment has been made.

3.6 Advance payment may be required for new clients or large projects.

4. Execution of Services

4.1 Regrain executes the services to the best of its knowledge and ability, in accordance with professional standards and the agreed schedule.

4.2 Regrain has the right to engage third parties for the execution of (parts of) the assignment.

4.3 The client must provide all necessary materials, information, and cooperation in a timely manner. Delays caused by the client may lead to adjustments in schedule and costs.

4.4 Changes to the original assignment will only be executed after written confirmation of both the change and any additional costs.

4.5 Planning and delivery dates are indicative, unless expressly agreed otherwise.

5. Delivery and Approval

5.1 The final product is delivered in accordance with the specifications in the quote.

5.2 The client has 14 days after delivery to approve the final product in writing or submit motivated correction requests.

5.3 If the client does not respond within 14 days, the final product is deemed to have been approved.

5.4 The number of revision rounds is stated in the quote. Additional corrections will be invoiced at the applicable hourly rate.

5.5 Minor technical corrections are performed free of charge; substantive changes will be charged.

6. Intellectual Property and Usage Rights

6.1 All intellectual property rights to materials created by Regrain rest with Regrain, unless expressly agreed otherwise.

6.2 After full payment, the client acquires a non-exclusive right of use for the agreed purpose and medium.

6.3 For use outside the original agreement, prior written permission from Regrain is required.

6.4 Regrain reserves the right to use the final product for portfolio, marketing, and promotional purposes, unless agreed otherwise in writing.

6.5 The client guarantees that materials provided by them do not infringe on third-party rights. Regrain is not liable for copyright infringement of materials provided by the client.

7. Liability

7.1 Regrain is only liable for direct damage resulting from intent or willful recklessness by Regrain.

7.2 Regrain is not liable for indirect damage, including but not limited to lost profits, missed savings, damage due to business stagnation, or consequential damage.

7.3 Regrain's total liability is limited to the amount of the relevant assignment, with a maximum of €5,000.

7.4 Regrain is not liable for damage arising from or in connection with services or materials provided by third parties.

7.5 The client indemnifies Regrain against all third-party claims in connection with the execution of the assignment.

8. Cancellation and Changes

8.1 Cancellation of an assignment must be done in writing.

8.2 The following cost arrangements apply to cancellation:

• More than 14 days before production start: 25% of the total quote amount

• 8-14 days before production start: 50% of the total quote amount

• 1-7 days before production start: 75% of the total quote amount

• On the day of production or later: 100% of the total quote amount

8.3 Costs already incurred and work already performed will always be charged.

8.4 The production start is defined in the order confirmation and serves as the reference point.

9. Privacy and Data Protection

9.1 Regrain processes personal data in accordance with the General Data Protection Regulation (GDPR).

9.2 Regrain uses personal data solely for the execution of the assignment and does not retain it longer than necessary.

9.3 For more information, please refer to the privacy statement on Regrain's website.

10. Confidentiality

10.1 Both parties undertake to maintain confidentiality of all confidential information they obtain during the collaboration.

10.2 This obligation continues after termination of the agreement.

11. Force Majeure

11.1 Regrain is not liable for failure to fulfill obligations due to force majeure.

11.2 Force majeure includes: circumstances beyond Regrain's control, including natural disasters, pandemics, illness of key personnel, technical failures, government measures, strikes, and delivery problems with third parties.

11.3 In case of force majeure, execution is suspended. If the force majeure lasts longer than 60 days, both parties may terminate the agreement in writing.

12. Storage of Materials

12.1 Regrain retains project files for 12 months after delivery.

12.2 After this period, files may be deleted without prior notice.

12.3 Separate arrangements for longer storage can be made for a fee.

13. Dispute Resolution

13.1 Parties will first attempt to resolve disputes through consultation.

13.2 If this does not lead to a solution, the dispute will be submitted to the competent court in the district where Regrain is established.

14. Final Provisions

14.1 Dutch law applies to these terms and conditions and all agreements between Regrain and the client.

14.2 If one or more provisions of these terms and conditions prove to be null and void or voidable, the remaining provisions remain in full force.

14.3 Regrain reserves the right to unilaterally modify these terms and conditions. Changes take effect 30 days after written notification.

Version: 1.0 Effective Date: [date to be filled in]

For questions about these general terms and conditions, please contact us via [contact details].